> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/settings/activity-permissions.md).

# Activity permissions

1.1. **Configure activity permissions for user**

**Step 1.** Login CRM by Owner account → Open Settings page → User management section → Choose Users

<figure><img src="/files/7Q6e1sDY1rPZ8XJmwDQe" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on user that needs to configure

<figure><img src="/files/nKTyRXsJAAOW5WM53Uy7" alt=""><figcaption></figcaption></figure>

The page will move to the personal information view page and set up the permissions for that user: Display permissions and Activity permissions.

**Step 3.** Open Activity permissions tab

<figure><img src="/files/0pbxGJUFx7uLBbsAHFUk" alt=""><figcaption></figcaption></figure>

This tab will display all features and modules in CRM software so the owner can set up the activity permission for employees

* Grant activity permissions for users by ticking into the checkbox, and cancel permission by removing tick
* After updating, press Save to save the changes

For example: Allow employees to send message and email, you tick the following boxes and press Save

* Send SMS - Send with the template, Send with custom content
* Send Email - Send with the template, Send with custom content

<figure><img src="/files/pEYNJJTVbCbNCnX6sfUJ" alt=""><figcaption></figcaption></figure>

**NOTE: Need to configure Setting more permission, editing, deleting Ticket by Agent here**

At Setting activity permission page - Ticket section, click on "setting more"

<figure><img src="/files/2uB3L3m2jsrhBEpzg8tz" alt=""><figcaption></figcaption></figure>

The page will move to setting ticket operation permission by agent, configure and click on Save button

1.2. **Configure activity permissions for group**

**Step 1.** Login AntCRM by Owner account→ Open Setting page → User management section → Choose Group

<figure><img src="/files/7UFAqtGO4BLF87YXPbbU" alt=""><figcaption></figcaption></figure>

**Step 2:** Click on Edit button at group that need to configure

<figure><img src="/files/DYEMPzchW4EvYVXC6ZoD" alt=""><figcaption></figcaption></figure>

The page will move to **Update group** and set the permissions for that group: Display permissions and Activity permissions

<figure><img src="/files/5Poq9qHGbcMEuiTjybBi" alt=""><figcaption></figcaption></figure>

**Step 3**. Open Activity permissions tab

<figure><img src="/files/5wlivyyPa9uA6m2Ov0x1" alt=""><figcaption></figcaption></figure>

Setting up activity permissions for a group is the same as setting up activity permissions for users in section ...............

**Step 4.** After ticking the boxes correspond to the activity permissions, click on Save button

**Step 5.** Click on Apply button

<figure><img src="/files/YzG1uNrbW55KjnLupffu" alt=""><figcaption></figcaption></figure>

This step is to customize the objects in the group to which the settings will be applied. There are 2 options:

**All**: Apply this setting to all members of the group

<figure><img src="/files/gIRIxqU8pRCX2CNtoXPJ" alt=""><figcaption></figcaption></figure>

* **Some users:** Choose user to apply the setting

<figure><img src="/files/VUWKFoaRJe2Fl3rgq3pE" alt=""><figcaption></figcaption></figure>

**Step 6.** Click on Apply on applicable object options popup

<figure><img src="/files/cBmc24yHCH9FGixmPGDX" alt=""><figcaption></figcaption></figure>