> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.2-using-message-template.md).

# 9.2 Using message template

Step 1: In the chat bar, click on the icon ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdPn5d4tM05anAV5pvgJT6ooKPyvpsgaNqy\_oQKhR1kK9wNUD3TJeyHCD-hC-Da9ndwwMmmZBVPeSBFMbnS862POPobWBz-FWnciM8lKiiKSFZ0xmkvH8lYFSon8yhZ3VMX2j38sA?key=6nqg7f0GvCKEOtIQpNWYhqcz](/files/ZJHkN4t2uTUsM6GzDBv9), and the message templates will appear.

![](/files/ZZhsFat2bdUjhE8A5LvI)

![](/files/LkNm0227yCLE6eqaJsdG)

Step 2: Click on the message template line you want to use to select it.

![](/files/V0F1eRyAFBNig2Lp2pni)

Step 3: The selected message will appear in the chat box; press Enter to send.

![](/files/qGoKeOevohgExc0tXjQg)

Sent message template:

![](/files/3gR74tRomzQW23C2Ou6b)

You can quickly filter the list of message templates by content or by category.

![](/files/2h5Cbjdy5S0UnWButePq)

![](/files/F1A5pg9udW821ffsATuj)