> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management/3.2.-viewing-conversation-history.md).

# 3.2. Viewing Conversation History

Step 1: Open a chat session: send a message/comment

Step 2: Click on the Conversation History ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf02z71TYV1laDaeBkqKHHrWPHSjqzmn935VGlAHkxaOo0qQ4JgiRwThGudmZOSgk96qtQntjNP6DLO4RE1vTQG1v87utkLSX1JbhDZaQTPGGXhPQktwrrPFWPeI7Bd26CCy-mdgg?key=1dmCXmRHyANdliXowZtmobW1) icon

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FXivIJ3y3ZA6g3kR9vnfK%2Fimage.png?alt=media&amp;token=77e847db-b66a-4c4c-a852-c957a2e4ad0e" alt=""><figcaption></figcaption></figure>

Assignment History:

* Includes Assignment Type: automatic/manual
* Assigned Employee, Employee Assigned
* Assignment Time
* Label Update History: Employee name who updated, update time, Label name…