# Guide to Setting Session

### 1. Guide to Setting Session Closure Time

This feature allows the system to automatically check and close sessions after a set period of time from the agent's last message.

Step 1: On the left menu bar, click Setting

Step 2: Select Omni Chat

Step 3: Choose the  Other Settings

Step 4: Input the desired time, the end-of-session message, and enable the feature

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdcktdz931aKCj__TL6ENWCeqOgD8w0-Hx0DmPYbXK7uMDBtbDvSaBG601SB1x8KLD0cSLNaiSOFjBzQ80ywwkk2ZdVhm7MSs1NL8XPhfybBsLFkcy0iLVzsU4DgU3_-HjBjAODI-v3CYq8bihgGrOtWXrA?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

Step 5: Scroll to the bottom of the settings page and click “Save” button

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdNYa2OIqwQHIUbw82fc0x1jLTDRDBjajlr3l5EWgKIq2RjVWCI_qqxHJVzjxWBvBTgj_zReh-o9CygCcQzQuydvUr22nOtL4sGweSv8QMNMetmGwSM3GFPLIVXWK-872b0wHe4nwBLE6HThDJ8dsywZJ4?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

### 2. Guide to Configuring the Wait Time for Reassigning an Agent if a Session is Unanswered

After the set period, if the assigned agent does not respond, the session will be automatically reassigned to another agent according to the assignment rules.

Step 1: Go to Settings

Step 2: Select Omni Chat

Step 3: Choose the  Other Settings

Step 4: Go to Configure the time to change the person in charge when not yet answered → Enter the desired maximum wait time for the session (in minutes)

Step 5: Enable the feature

Step 6: Scroll to the bottom of the settings page and click “Save” button

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXck_oUQdFpXnC-ZN-LnhlmY4qJr1tzEUZftagWpbk2g0yHn5Y3p9XGy4uuWi0fmAUh-RzMp7uPW76iD3WwVxfPr2Jt7fphy_ubqpiXr38Dig2dstBD1F4vyC0bIQMsi2Vpce5d0iBdLfkPxvgHuOBfrWGSP?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

### 3. Guide to Setting Response Time Limits and Pre-expiration Alerts for Omni Sessions

This feature allows you to:

* Set a response deadline for Omni sessions: For example, if set to 30 minutes, and the agent does not respond within 30 minutes, the session is considered overdue.
* Set a warning before the response deadline expires: For example, if set to 5 minutes, the responsible agent will receive a warning notification 5 minutes before the response deadline expires.

To set this up, follow these steps:

Step 1: Go to Settings -> Omni Chat -> Other Settings

Step 2: Go to Session Configuration -> Config time reply session

Step 3: Input the Time reply session and Warning time reply session

Step 4: Select Enable

Step 5: Scroll to the bottom of the settings page and click “Save” button

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcBuP2v8Rfw4cY_eW7-qqQ3UN6FD-_9iwjOiohWLdvNCyKKYkMTto0w-prOBljz6Rg2gjD4Z72i6fkZTjpzORjnrJoy2ZjD8nMGKoetb-2vgKDMZBag5dXBPCeAMOOLZK47g8l1JJ3Dr16hB5PKVVF1TECx?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

<br>