How to Add and Use Omni Message Templates?

1. Guide to Adding/Editing/Deleting Omni Message Templates

Step 1: On the left menu bar, click Setting

Step 2: Click Omni Chat Setting

Step 3: Open the Omni Message Template section

On the Omni Message Template page, you can add, edit, or delete messages. Here is a detailed guide:

2. Guide to Adding a Message Template

Step 1: Input the information for the new message template

• Title: Optional

• Content: The message that will be displayed when sent to the customer

• Category: Select or search for tags to add to the message template (optional)

Step 2: Click Add

3. Guide to Editing a Message Template

Step 1: Click the Edit button on the message template you want to modify

Step 2: Edit the content or other components as needed

Step 3: Click Save

4. Guide to Deleting a Message Template

Step 1: Click the Delete button on the message template you want to remove

Step 2: Click the Delete button in the confirmation popup

5. Guide to Using Omni Message Templates

Review the content in Guide to Managing Chats with Whatsapp Customers part