> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/whatsapp-user-guide/how-to-add-and-use-omni-message-templates.md).

# How to Add and Use Omni Message Templates?

### 1. Guide to Adding/Editing/Deleting Omni Message Templates

Step 1: On the left menu bar, click Setting

Step 2: Click Omni Chat Setting

Step 3: Open the Omni Message Template section

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXddJRSTL4faIZ_gNpTzlYQDbUxVpOocLh2-Fj9a_xozkZ-_r8R-YeColAhhumYjKWvZSpBQqxhfRxJQalwaOvJgzcJibxeANwpHoKLBuJqCwRebSmmgay9omS5nCadqObwRxluQqAibA7kGvXjDjMCi0WlI?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

On the Omni Message Template page, you can add, edit, or delete messages. Here is a detailed guide:

### 2. Guide to Adding a Message Template

Step 1: Input the information for the new message template

* Title: Optional
* Content: The message that will be displayed when sent to the customer
* Category: Select or search for tags to add to the message template (optional)

Step 2: Click Add

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdbWVbE2TWpYWPa6q719fr7vx4HjTkp8BwBGJSoMMSn6ITKBid09TJVPJsRc51u2V_yS9AXkc8O_bqfZDwVgwUNGAPBKzr0uiSQXODp4CFtU0Uj_XdqB6vo1SuCYd9h6pAl2IjqPfLka0nQjn5EEYRahGHu?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

### 3. Guide to Editing a Message Template

Step 1: Click the Edit button on the message template you want to modify

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeN3xHuyh406AdY4pyivBfFHz_ijsY_3HM3F-FfIVJRnKj6dC_TIEFskeEdd-PQGqyJcSrSDDLYKKgf_RBr2cyMSzSmD9LpX1HWzdpbLEmnL6-MTbrRLAgZq2TkMcJ_YsUSuu2mB67S404kdDoqNi65CjbX?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

Step 2: Edit the content or other components as needed

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfA3YriHGugbFWuFTsYbAWRKSOO6DONjHhWiB2KL7iYLE4o_3HBW1dEUzDsbw7aPux-J_78EoQY5G22bZtozqh1IkC-AybSa3Ndo1xf9gAwf9qjBLMTHjdbKIdFu8OJiu9wiB6ZIc1_LSTuGF4yUTnyQVCC?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

Step 3: Click Save

### 4. Guide to Deleting a Message Template

Step 1: Click the Delete button on the message template you want to remove

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd8LxQ5sqExixSoqcY6lJqkyF3rJvonkdQIvuxRWjqufKuGdkf-Cqpdzo9XM0y9BI0kAKz24FMnABVnBuDGUOzBNy-J4lFUqVFVCdjXuSVaUKcM8pdRZHi22_4dq__s9kE54BzLixef8Hx9fhbrkPW5spBJ?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

Step 2: Click the Delete button in the confirmation popup

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeFkXTNfESyeGgMw6lMxmzCG21K--oY6G80ENeOv225-F6Y9GfqvbwES_jxyX_LJKg8DZS2WduDitqplOSTlULjLT24BPJecNvTHALb6fd3TV_Jyr1DWtbNyUcfD614Uggh-dwWSZoAMD1UDLOudaYfW3E?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

### 5. Guide to Using Omni Message Templates

Review the content in Guide to Managing Chats with Whatsapp Customers part

<br>