Use Cases of AntBot Chatbot
Last updated
Last updated
Description: The chatbot can automatically answer frequently asked questions from customers across multiple channels such as Facebook, WhatsApp, Zalo, Livechat, etc., based on pre-set scripts. Benefits
Benefits:
Reduces workload for customer support staff.
Provides 24/7 support, independent of working hours.
Integrates with AntCRM to store customer information
Description: The chatbot can guide customers in choosing the right product through automated conversations.
Key features:
Send messages with product images and videos.
Assist customers in entering necessary information such as name, email, and phone number to store in the CRM
Description: When a customer messages for the first time, the chatbot will send a welcome message along with helpful information. Key Features:
Welcome message when the customer messages for the first time.
Reminder message after 24 hours if the customer hasn't responded.
Send information about promotional programs.)
Description: When a customer leaves a comment on a Facebook or Instagram post, the chatbot can automatically reply or send a private message (inbox). Benefits:
Increase engagement with customers.
Redirect customers from comments to private messaging.
Reduce response time for the business.
Description: The chatbot can accept customer support requests and automatically categorize the issue before directing it to the relevant support team/agent. Key Features:
Redirect the conversation to a support agent when necessary)
