# 14. Setting up Omnichannel chat Categories

This feature allows user to set up Omnichannel chat Categories

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Omnichannel chat Categories.

![](/files/xwjU9dCllL5G3DeV2lU4)

Step 4: Select Add Category

![](/files/FrMz2uofvVCjVIldWA2j)

Step 5: Update category name

![](/files/gMOR69pZDjvKGBrn7Qim)

![](/files/i9tSM8KrAJRIj7h9YKkW)

Step 6: *Delete category name*

![](/files/V5dRGS5z70LH5WZtgzlX)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.