# 2.3 ssignment Configuration

Step 1: Go to the Whatsapp Settings page - Assignment Configuration section (as outlined above)

Step 2: Enable the Auto Assign feature

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfQnKAEyBiNs0OE-rb-5lVJdbcsmRt_2GTjHd-xMtSsPcEWrHS7O57h83wD9_qvjsHtOq_kTukq7aa0NVU-vPfIzhQxo6ZzPFMPXeI6p9knc4CXhgRisNXeZ5vU4NUpfbjDPrxxfePMmRJWbGB-RzGsW9sS?key=EhUKvYQkMl1LimqIYx3txQ" alt=""><figcaption></figcaption></figure>

Step 3: Tick the desired Assignment Mode: Round Robin or Random

Round Robin: Messages will be automatically distributed in order to the agents in the support user list

Random: Messages will be automatically distributed randomly to the agents in the support user list

<figure><img src="/files/ZoQ2xmdKDYKoGjf43xtJ" alt=""><figcaption></figcaption></figure>

Step 4: Optional: Apply settings to specific agents

Only users online: Apply assignments only to agents who are currently online

All users: Apply assignments to all agents, including those who are offline

<figure><img src="/files/vkDRKEhaK4HCCVNGoFsw" alt=""><figcaption></figcaption></figure>

Step 5: Click on “Save” button


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