# 2.2 Setting close session

Step 1: Go to Settings → WA integrations → After close session by agent 

Step 2: Choose Trigger Flow or Display Specific Message

Trigger Flow: Select the pre-built rating flow

Display Specific Message: After the conversation section ends, the pre-composed message here will be sent to the customer

<figure><img src="/files/yZglac4T2iNQ8BwElTvN" alt=""><figcaption></figcaption></figure>

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