> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/1.1-integrate-whatsapp-api-on-crm.md).

# 1.1 Integrate Whatsapp API on CRM

To integrate WhatsApp Business into Ant CRM, Users must connect Facebook page to WhatsApp. [Instructions here](https://www.facebook.com/business/help/1583303048513172?id=2129163877102343)

Step 1: Go to Settings -> Omni Chat -> WhatsApp Integrations

Step 2: Click ![](/files/sSqTqwPfoQ0lI26iDdtH)

<figure><img src="/files/rsOPHgvgBND191nGeRa2" alt=""><figcaption></figcaption></figure>

*St*ep 3: At the verification popup, choose ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVu0Z8od58u1O3xJ4ybZoBpRIeHJeTKCtNIZhW2lFN-lNQjBObFxsm1BGsJYYPvwMEJDhEoHGKIy8AdPaFaQ2vRHSq_ZdW0geY1HKtPz0HaMKUoQYgWm1dBLqv5UNVBGvfN-JW5BjJVnlJAScspGBLfKhU?key=zHPqzp7sMXFMWyuygOjeHg) if your facebook account is an administrator of a fanpage connected to WhatsApp. If not, you log in to the administrator account by clicking on the link [Login to other account](https://www.facebook.com/login.php?skip_api_login=1\&api_key=146974667440353\&kid_directed_site=0\&app_id=146974667440353\&signed_next=1\&next=https%3A%2F%2Fwww.facebook.com%2Fv2.7%2Fdialog%2Foauth%2F%3Fconfig_id%3D1340852966780224%26extras%3D%257B%2522feature%2522%253A%2522whatsapp_embedded_signup%2522%257D%26client_id%3D146974667440353%26response_type%3Dtoken%26redirect_uri%3Dhttps%253A%252F%252Fbeeiq.co%252F%252Foauth2%252Fredirect.html%26state%3D%257B%2522client_id%2522%253A%2522146974667440353%2522%252C%2522network%2522%253A%2522whatsapp%2522%252C%2522display%2522%253A%2522popup%2522%252C%2522callback%2522%253A%2522_hellojs_b1pyvwdk%2522%252C%2522state%2522%253A%2522nghiatestsaas%2522%252C%2522redirect_uri%2522%253A%2522https%253A%252F%252Fbeeiq.co%252F%252Foauth2%252Fredirect.html%2522%252C%2522scope%2522%253A%2522business_management%252Cwhatsapp_business_management%252Cwhatsapp_business_messaging%2522%257D%26scope%3Dbusiness_management%252Cwhatsapp_business_management%252Cwhatsapp_business_messaging%26display%3Dpopup%26cbt%3D1692258245540%26logger_id%3Dbc2ef480-d991-4e3a-867d-c29843d4e2cc%26ret%3Dlogin%26fbapp_pres%3D0%26tp%3Dunspecified\&cancel_url=https%3A%2F%2Fbeeiq.co%2Foauth2%2Fredirect.html%3Ferror%3Daccess_denied%26error_code%3D200%26error_description%3DPermissions%2Berror%26error_reason%3Duser_denied%26state%3D%257B%2522client_id%2522%253A%2522146974667440353%2522%252C%2522network%2522%253A%2522whatsapp%2522%252C%2522display%2522%253A%2522popup%2522%252C%2522callback%2522%253A%2522_hellojs_b1pyvwdk%2522%252C%2522state%2522%253A%2522nghiatestsaas%2522%252C%2522redirect_uri%2522%253A%2522https%253A%252F%252Fbeeiq.co%252F%252Foauth2%252Fredirect.html%2522%252C%2522scope%2522%253A%2522business_management%252Cwhatsapp_business_management%252Cwhatsapp_business_messaging%2522%257D%23_%3D_\&display=popup\&locale=en_GB\&pl_dbl=0)

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcLV5QqCbLUsiZ5z7oxr62PdWXyN4yqgeKjaoYQHybR7qJdQIzplD_z2tSgKFXUAAO-ino63U65kJfJ6gy0hiUq4bpO2bxbeGxBjoMzY6KhV5Nga2nI9xPVfsr_qux3Du5qxGypKPACuh-pf9LS8iex4lI?key=zHPqzp7sMXFMWyuygOjeHg" alt=""><figcaption></figcaption></figure>

Step 4: Choose the business that you want to allow AntCRM to access, then choose ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdgqXqJ2RmkveBsqQUsBPszm1a6X_4H3O1ZB9giZfQ-1iEXPeBcANTM4TsVbt7E7Gu-UD7f9Wtx8mmBoT6XchJUi2fdL5vo-LyOPwr-jxaCeo6Hd1PVmrDPFN_ojXUX83aPEcP9LZQJBUR6bIMwf2K3c_U?key=zHPqzp7sMXFMWyuygOjeHg)

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeyemp__adn5YrcqkuCeqK_8pZ83j-i-pYNdeD1snzaX4nbbTETVG_cnDCSlw12BHdXI_Um0p838oNoxqcuwGJH905rinpV-m8AX-LLcdUK6lR7G9QTqY_rYYI1EldzI7Ibd0he8MZAMLH6zx0KrSkJ_KGZ?key=zHPqzp7sMXFMWyuygOjeHg" alt=""><figcaption></figcaption></figure>

Step 5: Choose the whatsapp account that you want to integrate into the system, then click ![](/files/BmbUuS0IEsObibQb94o5)

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcynnOkP-pbbgUdJVl9GAK1GtJ5WQ3PfMzbtpfiK5TIANwUDp4HTVoS27xDjJbfc0ay4KYaQAcP-J3LxbZ6M1HApUwcmCdy7rZrL8RDO4y409c7hG0fdA0VkTdvRvOtab3wLNRFZUCJxt9-pdNvEsu1xwaC?key=zHPqzp7sMXFMWyuygOjeHg" alt=""><figcaption></figcaption></figure>

Step 6: Select save

<figure><img src="/files/NYspSixXd0jaAgJDR42O" alt=""><figcaption></figcaption></figure>

Step 7: Select got it

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfqLPJ3RwmZRLVr2oK4VDHL3ne_Md7LB8FFppHmNuxtlAJGjvLw_OQcs9xmB6d_Pa-hqumGQ3E3ZLoNRsJzx5ivOK-CzlQEWuevtB0z0Ccc71QahQBws3KeNwr_rTuFkElcJsN7VpegmhJ9YDWnTrOu9cI?key=zHPqzp7sMXFMWyuygOjeHg" alt=""><figcaption></figcaption></figure>

Step 8: Choose a desired page and click ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdbVw_GtdLWEgOCr8ONKvpa8W_bRX8j9JElFQfELMTowEmu_-s7pjGQyfVatiGiMqh4oi6nzxOGkXPEpIr-j8By1Pg9k5pYR2FC2_4BtM2dDkN5U9R4ywGJTapGYImYeF5N1gKmPPqy4LpCAfE6V-Vqnrg?key=zHPqzp7sMXFMWyuygOjeHg)

<figure><img src="/files/EpurVWA97HwNOIVbz2U8" alt=""><figcaption></figcaption></figure>

Step 9: After Users register, the system will show popup to choose the method to verify

<figure><img src="/files/lIddQVtKVIBBXHU1ZNAU" alt=""><figcaption></figcaption></figure>

The system will automatically send a 6-digit OTP code to the WhatsApp-registered phone number:

* If the user has not been verified, they will enter the OTP code
* If the user has been verified, they will be redirected the next screen -> Continue

<figure><img src="/files/kw9ZeZPFAYGQKrp57KQf" alt=""><figcaption></figcaption></figure>

At this point, the system requires the user to enter their WhatsApp PIN. How to change the PIN?. The user enter the PIN and clicks confirm to complete the integration

<figure><img src="/files/AuGKU5vsxUPsfvIL8odb" alt=""><figcaption></figcaption></figure>